Refund policy
Returns/Refunds/Exchanges
Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our shop, The Rolling Pin does not accept returns, provide refunds or exchanges. If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please contact our Customer Service Team by emailing hello@therollingpin.ca WITHIN 2 DAYS of the date you picked up your order and provide the following information: order number if applicable, photos of all angles including product and packaging, a detailed description of the issue and information on how your item was transported and stored. We will make every attempt to address your concerns and make sure you are happy with your Rolling Pin experience. Due to the perishable nature of our product, all claims submitted after the 48 hour pick up window or without proper photos, order number, transportation and storage information will not be eligible for re-order or credit. Circumstance pending, The Rolling Pin will issue a credit or re-order. For orders placed through our website, any refund will be minus the Shopify payment fee originally paid when placing the order.
Cancellations and Modifications
All cancellation requests must be submitted a minimum of FOUR business days prior to your scheduled pick up. Once preparation and baking has begun, there are no refunds provided for cancellations or modifications. However, at its sole discretion, The Rolling Pin may grant cancellation and/or full or partial refunds after orders are baked depending on circumstance. For orders placed through our website, any refund will be minus the Shopify payment fee originally paid when placing the order. For order cancellation or modification requests, please contact our Customer Service Team by emailing hello@therollingpin.ca or call us at 416 691 4554 immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule.
Contact
The Rolling Pin Customer Service Team is in the office responding to emails in the order they are received Wednesday– Saturday. Please email hello@therollingpin.ca or call within business hours 416 691 4554 9:00AM and 2:00PM